Managing conflict for employees with statutory powers

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Please complete our very simple expression of interest form and one of our friendly team members will notify you as soon as this course is scheduled.

Duration Full Day

Format Face to Face

Description

As an authorised officer, warden, or compliance regulator, your ability to manage conflict is essential because it:

  • enhances professionalism
  • keeps you safe, and
  • Increases compliance. 

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Course Content

The course is based on a series of scenarios that move from uncomfortable to high risk encounters with the public. In the process, we cover:

  • Analysing the reasons for conflict
  • Dealing with anger
  • Self-control
  • Tools to manage conflict
  • Risk Assessment
  • Impact of mental illness
  • Actions and phrases to avoid
  • Legal responsibilities

      Career Outcomes

      This workshop aims to provide participants with the information and skills required to effectively intervene and facilitate positive outcomes when faced with angry and frustrated behaviour from members of the public.

       These behaviours may occur in the field or office.

      Investment

      $396 (inc GST)

      Inclusions

      • highly skilled facilitators with extensive leadership experience
      • all learning materials
      • continuous coffee, tea and morning tea are provided at sessions

      Lunch

      • there are many quality food vendors within 1-2 min walk for you to purchase your lunch, or you are welcome to bring your own lunch if you wish

      Course Dates

      This course is not currently scheduled. Please contact us to register your interest.

      Training Venue

      ASC Training & Development 
      Harmer House 
      Level 2, 5 Leigh Street
      ADELAIDE SA 5000

       Car Parking & Public Transport Information

      Apply Text:

      Would you like to join our waiting list to be notified of our next course?
      Please complete our very simple expression of interest form and one of our friendly team members will notify you as soon as this course is scheduled.