Certificate III in Frontline Management

Course Overview

BSB31207 Certificate III in Frontline Management

Descriptor

This qualification reflects the role of individuals who provide supervision in a wide range of organisational and industry contexts. They are likely to have existing technical skills in a broad range of vocations or professions, but require some training in the basics of supervision. Typically they would report to a supervisor or team leader.
At this level frontline managers provide basic leadership and guidance to small groups of others and have limited responsibility for the effective functioning and performance of a unit and its work outcomes.

Job Roles

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
•    Unit leader
•    Leading Hand.

Prerequisite requirements

There are no prerequisite requirements for individual units of competency.

Qualification Rules

Total number of units = 6
4 core units plus
2 elective units

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Core Units

Common
BSBCMN311B    Maintain workplace safety
Frontline Management
BSBFLM303C     Contribute to effective workplace relationships
BSBFLM305C    Support operational plan
BSBFLM312B    Contribute to team effectiveness
Workplace Effectiveness
BSBWOR301A    Organise personal work priorities and development

Elective Units

Customer Service
BSBCUS301A    Deliver and monitor a service to customers
Frontline Management
BSBFLM311C    Support a workplace learning environment
Project Management
BSBPMG510A    Manage projects
Risk Management
BSBRSK401A    Identify risk and apply risk management processes

Other electives may be chosen subject to availability.

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