ASC Training & Development have designed a program that addresses the specific security issues faced by office staff.
This workshop is facilitated by Andrew Paterson, who has a wealth of experience in managing aggressive and extreme behaviours and the impact of such behaviours on employees who work at the frontline in service organisations.
Highly experienced in crisis intervention, victim support, prison management and crime prevention, Andrew is a unique and highly respected figure within the Australian and International Justice systems.
Andrew works with local, state and national organisations in the prevention of crime and the empowerment of its victims. He is a renowned Crime Prevention Through Environmental Design practitioner, a board member of the International Centre for the Prevention of Crime (Montreal) and an Associate of the American Crime Prevention Institute.(Louisville, Kentucky)
Andrew is a gifted teacher and trainer, teaching part-time at Flinders University. He provides training around Australia in crime prevention and dealing with aggression.
Andrew holds a BA in psychology, and post graduate degrees in Social Administration and Social Science. He is currently a PhD candidate.
$396 (inc GST)
- continuous coffee, tea and morning tea are provided at sessions
- course learning materials
- Certificate of Attendance
- there are many quality food vendors within 1-2 min walk for you to purchase your lunch, or you are welcome to bring your own lunch if you wish
- we are happy to provide a quote for lunch to cater for staff groups if required
- Threat identification and response
- Dealing with aggressive clients
- Strategies to help prevent a situation escalating
- Security Management
- Emergency Response Procedures (inc. Threatening phone calls, handling suspicious mail and bomb threats).
- Incident Reporting Procedures
Location & Dates
Course Details and Schedule
- No courses are currently scheduled. Please see below to register your interest.
Please contact us if you have a group of staff who require this training, and we will provide a quote for you. Click the ‘Register your Interest’ now button or email us direct: [email protected]
ASC Training & Development
Level 2, 5 Leigh Street
ADELAIDE SA 5000
We can provide training on-site at your location, or at our venue.
This one day workshop will enable participants to identify a threat and how to respond accordingly.
Participants will be more confident in managing and dealing with aggressive clients in a safe manner and be able to help prevent a situation from escalating.
Emergency response procedures will be discussed and practised and clear instructions given in how to manage threatening phone calls, handling suspicious mail and bomb threats.
What our clients say
“Relaxed informative environment.”
Rob was knowledgeable and gave good responses to questions asked of him.Past Participant – Essentials of Project Management
“The training was interesting descriptive and engaging.”
Valuable.Past Participant – Essentials of Project Management
“Clear structure, good practical experience in Project Management not just theory by the facilitator.”Mark Wilson
“Very well structured, very well presented and enjoyable.”
Thanks for a great learning experience.Paul Gormley
“The best things about this session were good examples / videos.”
Excellent course. Thoroughly enjoyed it.Paula Hajek – Instone Accounting and Business Services
“Concise and relevant.”
Very interactive, was good!Lorraine Duffy – Tafe SA
“Well presented and informative materials.”Andrew Warcup
“Excellent reminder about environmental risk at work, even in an office environment and as employees.”Sonia – HSR Level 2
“The best things about this session were open discussion on topics.”Brett Writer – Byrnecut
“The best things about this session were the understanding of different leadership styles.”Zane Scott – Byrnecut