As an authorised officer, warden, or compliance regulator, your ability to manage conflict is essential because it:
- enhances professionalism
- keeps you safe, and
- Increases compliance.
Would you like to join our waiting list to be notified of our next course?
Please complete our very simple expression of interest form and one of our friendly team members will notify you as soon as this course is scheduled.
$396 (inc GST)
- highly skilled facilitators with extensive leadership experience
- all learning materials
- continuous coffee, tea and morning tea are provided at sessions
- there are many quality food vendors within 1-2 min walk for you to purchase your lunch, or you are welcome to bring your own lunch if you wish
The course is based on a series of scenarios that move from uncomfortable to high risk encounters with the public. In the process, we cover:
- Analysing the reasons for conflict
- Dealing with anger
- Tools to manage conflict
- Risk Assessment
- Impact of mental illness
- Actions and phrases to avoid
- Legal responsibilities
Location & Dates
Course Details and Schedule
- No courses are currently scheduled. Please see below to register your interest.
ASC Training & Development
Level 2, 5 Leigh Street
ADELAIDE SA 5000
This workshop aims to provide participants with the information and skills required to effectively intervene and facilitate positive outcomes when faced with angry and frustrated behaviour from members of the public.
These behaviours may occur in the field or office.
What our clients say
“Facilitator was engaging.”
Information was relevant. Did not feel pressure into speaking, etc.Nerissa
“The stories told to demonstrate the learning’s.”
Pete was very engaging and knew what he was talking about. Great training. Thank you. Can’t wait to take it back to work.Past Participant
“Facilitator had great experiences to share and reinforce learning.”
Open discussion. Good handouts for future reference.Natalie McCance
“The style of the facilitator – respectful, knowledgeable, good life stories, funny.”Davinia
“The best things about this session were absolutely everything.”
“Facilitator, resources used to support content, tools given, relaxed and engaging sessions.”Emily Butler
“Well balanced between listening, focusing on own task/learning and group activities to test/demonstrate leadership learning’s.”
Thanks Pete. Great two days and I like the personal stories, etc.Fran
“Dynamic facilitator presenter.”
Presenter had very wide general knowledge and was a volunteer as well.John Naumann
“Pete was extremely positive, engaging, helpful and knowledgeable.”
I felt encouraged and comfortable throughout the course. Thank you Pete.Terry McGuirk
“Although a large amount was covered, as the candidates were switched on it became a hard working dynamic course.”
Candidates were all experienced. Pete’s interaction, knowledge base and ability to engage was outstanding.Rob Perry