As an authorised officer, warden, or compliance regulator, your ability to manage conflict is essential because it:
- enhances professionalism
- keeps you safe, and
- Increases compliance.
Would you like to join our waiting list to be notified of our next course?
Please complete our very simple expression of interest form and one of our friendly team members will notify you as soon as this course is scheduled.
$396 (inc GST)
- highly skilled facilitators with extensive leadership experience
- all learning materials
- continuous coffee, tea and morning tea are provided at sessions
- there are many quality food vendors within 1-2 min walk for you to purchase your lunch, or you are welcome to bring your own lunch if you wish
The course is based on a series of scenarios that move from uncomfortable to high risk encounters with the public. In the process, we cover:
- Analysing the reasons for conflict
- Dealing with anger
- Tools to manage conflict
- Risk Assessment
- Impact of mental illness
- Actions and phrases to avoid
- Legal responsibilities
Location & Dates
Course Details and Schedule
- No courses are currently scheduled. Please see below to register your interest.
ASC Training & Development
Level 2, 5 Leigh Street
ADELAIDE SA 5000
This workshop aims to provide participants with the information and skills required to effectively intervene and facilitate positive outcomes when faced with angry and frustrated behaviour from members of the public.
These behaviours may occur in the field or office.
What our clients say
“Mark kept me engaged throughout the 3hrs, found the course very interesting and relevant.”
Thoroughly enjoyed it – Thank youKylie – Courts Administration Authority
The trainer was willing to listen and be flexible with what assessment could be presented.Maria Carrera – Marden Senior College
“Excellent worthwhile course.”
The best things about this session were warm friendly facilitator, resources and instructions.Daniel Bayer – Marden Senior College
The best thing about this session was:
I was able to work in a friendly and very supportive environment.Participant – Marden Senior College
“The best things about this session were involvement of all participants throughout the session.”
Acknowledgement of the diversity and range of training experience of participants. Learning about using ‘off’.Bev Puust – Courts Administration Authority
The best thing about this session was the course was very well run and organised.Pieter Buitenga
“Friendly ASC Staff & Lewis definitely the right man for the job.”
The best things about this session was the trainer – kept us engaged with a stories, facts, knowledge and manner.Justin Griffiths
“I learnt a lot. Thank you Lewis.”
Lewis was very patient addressing all our questions and very knowledgable (& funny). Very useful content with practice applying this knowledge.Tess Smith
“Pete was great and provided great examples to the course which made understanding things easier.”
Being new to a team leader position I was/am very green in managing a team. I got a lot out of both sessions and will be taking all of these skills into the workplace.Bronwyn
“The best things about this session were Pete’s ability to story tell…”
they had so much relevance to the topics and also great segway to the next topic.Mia Maglieri – Sealink Travel Group