Course Description

As an authorised officer, warden, or compliance regulator, your ability to manage conflict is essential because it:

  • enhances professionalism
  • keeps you safe, and
  • Increases compliance.

Would you like to join our waiting list to be notified of our next course?
Please complete our very simple expression of interest form and one of our friendly team members will notify you as soon as this course is scheduled.

Cost & Inclusions


$396 (inc GST)

  • highly skilled facilitators with extensive leadership experience
  • all learning materials


Course Content

The course is based on a series of scenarios that move from uncomfortable to high risk encounters with the public. In the process, we cover:

  • Analysing the reasons for conflict
  • Dealing with anger
  • Self-control
  • Tools to manage conflict
  • Risk Assessment
  • Impact of mental illness
  • Actions and phrases to avoid
  • Legal responsibilities

Location & Dates

Course Details and Schedule
  • No courses are currently scheduled. Please see below to register your interest.
Training Venue (Face to Face Courses)

ASC Training & Development
Harmer House
Level 2, 5 Leigh Street

 Car Parking & Public Transport Information

Career Outcomes

Career Outcomes

This workshop aims to provide participants with the information and skills required to effectively intervene and facilitate positive outcomes when faced with angry and frustrated behaviour from members of the public.

These behaviours may occur in the field or office.

Enquire Now

Enquire: Managing conflict for employees with statutory powers

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