As an authorised officer, warden, or compliance regulator, your ability to manage conflict is essential because it:
- enhances professionalism
- keeps you safe, and
- Increases compliance.
Would you like to join our waiting list to be notified of our next course?
Please complete our very simple expression of interest form and one of our friendly team members will notify you as soon as this course is scheduled.
$396 (inc GST)
- highly skilled facilitators with extensive leadership experience
- all learning materials
- continuous coffee, tea and morning tea are provided at sessions
- there are many quality food vendors within 1-2 min walk for you to purchase your lunch, or you are welcome to bring your own lunch if you wish
The course is based on a series of scenarios that move from uncomfortable to high risk encounters with the public. In the process, we cover:
- Analysing the reasons for conflict
- Dealing with anger
- Tools to manage conflict
- Risk Assessment
- Impact of mental illness
- Actions and phrases to avoid
- Legal responsibilities
Location & Dates
Course Details and Schedule
- No courses are currently scheduled. Please see below to register your interest.
ASC Training & Development
Level 2, 5 Leigh Street
ADELAIDE SA 5000
This workshop aims to provide participants with the information and skills required to effectively intervene and facilitate positive outcomes when faced with angry and frustrated behaviour from members of the public.
These behaviours may occur in the field or office.
What our clients say
“The best things about this session were working in groups and interacting with trainer.”
All concerns were discussed and answered.Michael Stevens
“The best things about this session was the face to face delivery as a pose to online.”
Interaction with others.Sheila Howe
“The best things about this session was the presenter created a relaxed environment.”Mick Mullett – Downer Mining
“The best things about this session were the comprehensive overview of requirements.”
Perfect pace and facility.Chris Ginever – Choose Safety
“The best things about this session was friendliness of staff, approach by facilitator, kept us active.”
Great 2 days.L Hext – DTF
“The best thing about this session was they were not boring.”
I really enjoyed the course and learned a lot.Michael de Beer – HKJC
“The best thing about this session was understanding the procedure and guidelines in designing and developing an assessment tool.”Past Participant
“The concept and content of unit was well delivered and understood well by learners.”
Facilitator knew his subject well and sessions were well delivered!Sue Lam – HKJC
“Understood well by learners.”
Very good.Kit Liung – HKJC