As an authorised officer, warden, or compliance regulator, your ability to manage conflict is essential because it:
- enhances professionalism
- keeps you safe, and
- Increases compliance.
Would you like to join our waiting list to be notified of our next course?
Please complete our very simple expression of interest form and one of our friendly team members will notify you as soon as this course is scheduled.
$396 (inc GST)
- highly skilled facilitators with extensive leadership experience
- all learning materials
- continuous coffee, tea and morning tea are provided at sessions
- there are many quality food vendors within 1-2 min walk for you to purchase your lunch, or you are welcome to bring your own lunch if you wish
The course is based on a series of scenarios that move from uncomfortable to high risk encounters with the public. In the process, we cover:
- Analysing the reasons for conflict
- Dealing with anger
- Tools to manage conflict
- Risk Assessment
- Impact of mental illness
- Actions and phrases to avoid
- Legal responsibilities
Location & Dates
Course Details and Schedule
- No courses are currently scheduled. Please see below to register your interest.
ASC Training & Development
Level 2, 5 Leigh Street
ADELAIDE SA 5000
This workshop aims to provide participants with the information and skills required to effectively intervene and facilitate positive outcomes when faced with angry and frustrated behaviour from members of the public.
These behaviours may occur in the field or office.
What our clients say
“Relaxed informative environment.”
Rob was knowledgeable and gave good responses to questions asked of him.Past Participant – Essentials of Project Management
“The training was interesting descriptive and engaging.”
Valuable.Past Participant – Essentials of Project Management
“Clear structure, good practical experience in Project Management not just theory by the facilitator.”Mark Wilson
“Very well structured, very well presented and enjoyable.”
Thanks for a great learning experience.Paul Gormley
“The best things about this session were good examples / videos.”
Excellent course. Thoroughly enjoyed it.Paula Hajek – Instone Accounting and Business Services
“Concise and relevant.”
Very interactive, was good!Lorraine Duffy – Tafe SA
“Well presented and informative materials.”Andrew Warcup
“Excellent reminder about environmental risk at work, even in an office environment and as employees.”Sonia – HSR Level 2
“The best things about this session were open discussion on topics.”Brett Writer – Byrnecut
“The best things about this session were the understanding of different leadership styles.”Zane Scott – Byrnecut