ASC Training & Development have designed a program that addresses the specific security issues faced by office staff.
This workshop is facilitated by Andrew Paterson, who has a wealth of experience in managing aggressive and extreme behaviours and the impact of such behaviours on employees who work at the frontline in service organisations.
Highly experienced in crisis intervention, victim support, prison management and crime prevention, Andrew is a unique and highly respected figure within the Australian and International Justice systems.
Andrew works with local, state and national organisations in the prevention of crime and the empowerment of its victims. He is a renowned Crime Prevention Through Environmental Design practitioner, a board member of the International Centre for the Prevention of Crime (Montreal) and an Associate of the American Crime Prevention Institute.(Louisville, Kentucky)
Andrew is a gifted teacher and trainer, teaching part-time at Flinders University. He provides training around Australia in crime prevention and dealing with aggression.
Andrew holds a BA in psychology, and post graduate degrees in Social Administration and Social Science. He is currently a PhD candidate.
Does this sound like the course for you?
This course is only offered to groups requiring a quote and not currently available for public enrolments.
Cost & Inclusions
Please contact us for a quote to deliver to your group.
- Threat identification and response
- Dealing with aggressive clients
- Strategies to help prevent a situation escalating
- Security Management
- Emergency Response Procedures (inc. Threatening phone calls, handling suspicious mail and bomb threats).
- Incident Reporting Procedures
Location & Dates
Course Details and Schedule
- No courses are currently scheduled. Please see below to register your interest.
Please contact us if you have a group of staff who require this training, and we will provide a quote for you. Click the ‘Register your Interest’ now button or email us direct: firstname.lastname@example.org
We can provide training on-site at your location, or at our venue.
This one day workshop will enable participants to identify a threat and how to respond accordingly.
Participants will be more confident in managing and dealing with aggressive clients in a safe manner and be able to help prevent a situation from escalating.
Emergency response procedures will be discussed and practised and clear instructions given in how to manage threatening phone calls, handling suspicious mail and bomb threats.
What our clients say
“Knowledge of facilitator.”
Interaction and sharing with other participants.James March – Dunstan Electorate Office