The Managing Conflict and Difficult Conversations course is designed for anyone interested in understanding and managing conflict more effectively.
“The quality of our lives depends not on whether or not we have conflicts, but on how we respond to them.”
— Thomas Crum
This course provides an overview of effective conflict management. It will give you practical tools for managing conflict in the workplace and provide insight into how you can manage conflict to achieve positive outcomes, both at work and home.
Please note: This course is only offered to groups and is not currently available for public enrolments. Please make an enquiry for a quote to deliver to your group.
There are no prerequisites for this course.
This course is designed for anyone interested in understanding and managing conflict more effectively.
The only prerequisite is to be human!
Content
This course covers the following topics:
- Identifying conflict triggers
- Identifying and understanding your conflict management style
- Managing your own emotions
- Recognising what helps and what hinders verbal and non-verbal communication
- Managing the angry ambush
- Planning for a difficult conversation
- Handling phone calls
- Recognising the warning signs of a physical threat.
Assessment
There is no assessment for this course.
Past participants tell us the course has given them:
- techniques and tools to manage difficult conversations
- greater confidence to resolve conflict when it arises
- an opportunity to analyse their own conflict management style
- a better understanding of how others respond to conflict.
Course duration
- 1 day workshop
Course dates
Please make an enquiry for a quote to deliver to your group.
Managing Conflict and Difficult Conversations
Make an Enquiry- Other courses
- Face-to-face
Tools & Tech: ASC Training Online
- Duration: 1 day workshop
