Welcome to our FAQ page! 

Explore the FAQ section to find quick answers to common queries about our programs, services, and enrolment process.

You can also download the Learner Handbook for more detailed information, including a more extensive FAQ section. 

Download Learner Handbook

We are located at Level 2, 185 Victoria Square, Adelaide SA 5000

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As a learner, you will be supported from the moment you make your first enquiry through to the completion of your study with us. Our facilitators are highly experienced and approachable, and our office administration staff are exceptional in their customer service. We strive to ensure your learning experience is memorable, rewarding and relevant.

We understand people do not learn in the same way, and for some there may be factors that present additional challenges to learning. These may include:

  • physical impairment (wheelchair mobility; back, hand and shoulder injuries that make writing or sitting difficult)
  • hearing impairment
  • learning difficulties such as dyslexia, learning retention, reading, writing or numeracy skills
  • visual impairment
  • language (English as a second language).

Over the past 25 years of providing training and development services, we have worked successfully with learners who have required additional assistance, including support in each of the areas mentioned above.

If you'd like discuss your specific learning needs, please contact us.

If you have NOT completed training at a Certificate IV level or higher, we will ask you to complete a short online quiz that assesses your reading and numeracy level. This tool is called the Snapshot Reading and Numeracy Indicator (SRNI) and is provided by the Commonwealth Australian Government to all registered training organisations.

In the first instance, please contact our Learning Support Coordinator, Kirsty Henderson (Ph. 8410 2627) if you have any questions. All conversations are treated in the strictest confidence.

Our role is to deliver what you need, when and how you need it. That means delivering a learning experience that equips you with the skills employers want, in a time and space that suits you, whether that’s online, face-to-face or through a blended learning program (a mix of online and face-to-face learning).

Our staff keep abreast of funding opportunities, both at state and federal level. Contact us to find out about the most current opportunities to access funding for individuals and organisations.

We offer two options to make part payments towards your invoice: 

  • Option 1: Interest free from your nominated bank account 
    We will send you a link to GoCardless. You simply need to enter your details and link the bank account you want the part payments deducted from. 
  • Option 2: Credit Card part payments – fees apply 
    We will collect your credit card details to set up part payments via eWay. Fees vary for Visa and Mastercard. 

Part payments will be deducted on the dates agreed with ASC T&D prior to setting up one of these two options. 

Yes, we can send an invoice to your employer. We just need you to enter their details when you register online.

A unique student identifier (USI) is your individual education number for life. It also gives you an online record of your vocational education and training (VET) undertaken in Australia. 

If you're at university, TAFE or doing other nationally recognised training (e.g. with ASC Training & Development), you need a USI. Without one, you can't get Australian Government financial assistance or your qualification or statement of attainment.

If you do not have an existing USI, you will need to go to the Unique Student Identifier website to create one. You need to provide that number to ASC T&D within seven days of commencement of training.

Recognition of prior (RPL) is when your prior learning and experience is counted towards your current learning. It can be a valuable way to fast-track your learning journey and gain formal recognition for what you already know. 

Whether your skills have been developed through work experience, self-study, or other non-traditional avenues, RPL provides a pathway for recognising and validating these competencies.  

When you apply for RPL, your prior learning and experience is assessed and certified by one of our qualified VET assessors. If validated, you receive credit for the relevant competencies, meaning you will not need to undertake formal training for those competencies.  

If you’re considering RPL, please contact us to explore how your existing knowledge and skills might align with specific qualifications or competencies. 

When you are elected as a health and safety representative and book into an HSR course, you will need to be allocated an ID number by SafeWork SA. 

Your employer will need to visit the SafeWork SA License and Registration webpage or call the help centre on 1300 365 255. Only the employer will be able to access this number from SafeWork SA. We need your HSR ID Number prior to you attending training.

RPL is not applicable to HSR training. The full course must be attended to be achieve the certificate.

To apply for RPL for Certificate IV in WHS, you need to have completed HSR Level 3 AND you need to have a letter from a manager to verify that you participate in communication meetings, workplace inspections and/or risk evaluations and risk control planning. You can then apply for RPL in the following units from the Certificate IV in WHS: 

  • BSBWHS412 Assist with workplace compliance with WHS laws 
  • BSBWHS413 Contribute to implementation and maintenance of WHS consultation and participation processes 
  • BSBWHS504 Manage WHS risks 

If you hold the Certificate IV in Training & Assessment, you can also apply for RPL in the unit BSBCMM401 Make a Presentation. 

If you write complex reports at work, you can apply for RPL in the unit BSBWRT411 Write complex documents. You will need a letter from your manager verifying what reports you write and how often.  

Attendees who are unwell or presenting with any COVID-19 (or similar flu-like) symptoms should not attend any ASC T&D events, training programs, meetings, information or networking sessions, whether they are being held onsite or at any external location.  

If you do present with any symptoms, you may be politely asked to leave. 

Similarly, if you have knowingly been in close contact with someone who has tested positive to COVID recently, we would appreciate if you did not attend any events or training programs but rather give us a call so we can make other arrangements for you. 

We take our responsibility under the Work Health Safety Act very seriously. We have a clear obligation and duty of care to our team and clients. 

We appreciate your understanding. 

A copy of our Code of Practice is available on request. 

Can't find what you need? 

Don't hesitate to contact us directly for personalised support.

Need help choosing the right course?

By continually reviewing and redefining our workplace learning standards, we ensure that the training you receive is the training industry demands and future leaders need.

Speak to our Training Coordinator today about your training needs. 

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