This specialised course is designed to provide school staff with the information and skills required to effectively intervene and facilitate positive outcomes when dealing with and resolving conflict in the school setting.
“Peace is not the absence of conflict, but the presence of creative alternatives for responding to conflict.”
— Dorothy Thompson
Being confronted by angry, frustrated, and emotional individuals or groups can be challenging for staff. The nature of school communities means staff encounter frustrated, and at times, angry students and people throughout their day. Parents, caregivers and members of the broader community may also present challenges. Conflict can also develop between staff members.
This course is designed to equip school staff with skills to manage conflict among peers and handle stressful phone calls and face-to-face encounters with parents, caregivers, and members of the wider community.
The interactive 5-hour course will combine discussion of proven conflict management strategies with scenarios of school situations where conflicts occur. Participants will identify helpful and unhelpful behaviours that impact conflict management and be provided with a toolkit of strategies to use at work.
Participants will complete a conflict handling style survey – before or on the day of the course. This will provide a useful starting point for discussing how we react to conflict.
$286 (inc. GST)
Please note: This course is also offered to groups. Please make an enquiry for a customised quote to deliver to your group. A 10% discount is available for 12 or more participants.
There are no prerequisites for this course.
This course covers the following topics tailored for a school setting:
- Identifying conflict triggers
- Recognising signs of escalation and avoiding becoming a part of the problem
- Managing your emotions and recognising your conflict management style
- Recognising what helps and what hinders verbal and non-verbal communication
- Dealing with an angry ambush using the HEAT model
- Planning for a difficult conversation using strategies based on based on Susan Scott’s bestselling ‘Fierce Conversations’
- Handling phone calls
Assessment
There is no assessment for this course.
Past participants from high schools and colleges have found the course to be:
- informative and beneficial to their role
- enjoyable and relatable to the school environment
- helpful in providing effective strategies to manage situations on the ground.
Course duration
- 5 hour course
- Group bookings can be delivered virtually or face-to-face at a client location
Course dates
Courses commencing November 2024
- Friday, 01 November (F2F)
Education Development Centre, Milner Street, Hindmarsh, Adelaide - Friday, 08 November (LVC)
- Friday, 15 November (F2F)
Port Pirie Sports Precinct, Port Pirie - Friday, 22 November (LVC)
Please contact us for a customised quote to deliver to your group virtually or face-to-face at a client location.
Managing Conflict and Difficult Conversations for Teachers and Support Staff in Schools
Enrol Online- Other courses
- Live virtual classroom AND Face-to-face
Tools & Tech: Zoom or Teams, ASC Training Online
Locations for face-to-face sessions:
- Education Development Centre, Milner Street, Hindmarsh, Adelaide
- Port Pirie Sports Precinct, Port Pirie
- Duration: 5 hour course
