Security Awareness Training provides an overview of identifying and responding to aggressive behaviour and threats in the workplace.
"An ounce of prevention is worth a pound of cure."
— Benjamin Franklin
This workshop is ideal for those that work at the frontline in service organisations.
It will provide you with an overview of emergency response procedures and give you practical tools for managing threatening phone calls and handling suspicious mail and bomb threats.
This workshop is facilitated by Andrew Paterson.
Andrew is a renowned Crime Prevention Through Environmental Design practitioner, a board member of the International Centre for the Prevention of Crime (Montreal) and an Associate of the American Crime Prevention Institute (Louisville, Kentucky).
He is highly experienced in crisis intervention, victim support and prison management. He provides training around Australia in crime prevention and dealing with aggression.
Please note: This course is only offered to groups and is not currently available for public enrolments. Please make an enquiry for a customised quote to deliver to your group.
There are no prerequisites for this course.
Content
This course covers the following topics:
- Threat identification and response
- Dealing with aggressive clients
- Strategies to help prevent a situation escalating
- Security management
- Emergency response procedures (for scenarios such as: threatening phone calls, suspicious mail and bomb threats).
- Incident reporting procedures
Assessment
There is no assessment for this course.
Past participants tell us that this workshop has given them:
- more confidence in managing and dealing with aggressive clients in a safe manner
- the skills to help prevent a situation from escalating.
Course duration
- 1 day workshop
Course dates
Please make an enquiry for a customised quote to deliver to your group.
Security Awareness Training
Make an Enquiry- Other courses
- Face-to-face
Tools & Tech: ASC Training Online
- Duration: 1 day workshop
